FAQs

1. Click Sign up in the top right-hand corner.
2. Fill in the form and create an account.
3. Now you are ready to enroll or purchase a course.
4. Download the How to sign up Instructions if you need more help.

1. You will need to have an account to take a course. If you don't have one, click on Sign up in the top right-hand corner.
2. Once you have logged in, go to the Course catalogue.
3. Then you can enroll or purchase a course.
4. Download the Take a course Instructions if you need more help.

If you go to My Courses, but don't see anything listed, then the course has not yet been allocated to you.

If you've been provided access to this eLearning portal by your HR advisor, please contact them to have courses allocated to you.

If you self-registered, you'll need to go to the Courses menu and add the course to your cart.  If there's a cost associated with the course or program, payment may be required first.

1. To activate the voucher, you must have an account. Either Sign up or Log in.
2. Click on your name in the top right-hand corner and select Use Voucher.
3. Enter the voucher code you were provided.
4. Download the Voucher use Instructions if you need more help.

1. Go to the Course catalogue and purchase the number of courses you need.
2. Click on your name in the top right-hand corner and select Allocate Voucher.
3. Click on the green allocate button next to the course you want to assign to your employees.
4. Fill in the form and generate a voucher for each employee. An email will be sent to each email address with a voucher number for that employee to use.
5. Download the Corporate account - allocating vouchers Instructions if you need more help.

The course is best viewed in Full Screen mode.  Click on the icon in the upper right corner of the course to enable Full Screen mode.  You can always click ESC to go back to browser view.

If you need to keep the course in browser-view, try adjusting the zoom within your browser by clicking CTRL +/-.

Please ensure you're able to view the course on your desktop first. The courses on this LMS are fully HTML5 compatible and should work on any mobile device with the latest browsers (Chrome, Firefox, Opera, Safari, Edge). If the course doesn't play in your current browser, try downloading another one.

If you are getting a blank white screen when trying to launch the course, right click on the right screen and select the option "reload frame". You may need to do this more than once before the cache is significantly cleared enough in order to display the course.

If the problem persists, you can try clearing your browsers cache by following the instructions here: refreshyourcache.com.

Depending on the settings you have enabled or disabled on your browser, it may be a good idea to try a completely different browser, like Google Chrome, or Mozilla Firefox.

Please contact us at learning@bcinvasives.ca for assistance.

Try these steps if you're having issues with sound:

• Check the volume controls within the course player, located on the bottom left of the screen.
• Reload the page
• Clear your cache (visit refreshyourcache.com for instructions)
• Ensure you're able to hear sound on your computer from another source, such as YouTube.  If you can't hear any sound, there could be an issue with your audio drivers or sound card in your computer.

Sometimes, course certificates are not provided, but you can check course completion status on the My Transcripts page.  If certificates are enabled, you'll see a link to download it.

Please ensure that you have a good, fast connection to the internet. Using internet at peak times can cause issues where the course appears to freeze, this happens while the course is trying to buffer. You can either try again during non-peak hours or a different network that has a better internet connection.

Please ensure there are no actions or interactivities on the screen that you may need to click on to proceed. If you are certain that the course is locked up, close the course and relaunch it. You can also try clearing your browsers cache by following the instructions here: refreshyourcache.com.

If the problem persists, please go to our Get Help page to contact our Helpdesk.

First, go to My Transcripts to see if your course appears there.

If nothing appears there, go back to My Courses, and see if you can resume the course to trigger completion.